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Privacy Policy

Privacy Policy

Wire-wrapped Jewerly Solspel “IDEAPRO” Špela Koželj s.p., registration no .: 8333726000 (hereinafter only as “we”) pays great attention to the protection of personal data. This document provides information about what personal data we process, in particular about our customers and users of our online store, whether we process this data on the basis of consent or other legal bases, for what specific purposes we use it, to whom we can pass it and what your rights are in relation to the processing of your personal data.

 

WHAT PERSONAL DATA DO WE PROCESS?

If you use our services, we collect various types of your information, such as your contact information. We follow what items you view in our online store, through which device and which of our offers sent via e-mail, you were interested. Based on this, we create additional information so that we can provide you with offers of your choice and so that we can further improve our online store and services in the future. If you make a purchase from us, we also process your name and surname and your orders.

 

We may process the following personal data:

  1. identification data, which mainly include the name and surname;
  2. contact details, which include personal data that can be used to contact you, in particular your e-mail address, telephone number, delivery address, account address and your social media profiles;
  3. your settings, which include information about the item you are looking for (“I’m interested”, “follows the price”), your ratings and comments about items and services;
  4. information about your orders, which mainly includes information about the ordered items and the method of payment, including the bank account number, as well as information about complaints;
  5. information about your web habits, including cases when you browse the web via our mobile application, in particular information about the items and services you are looking for, links you click on, how to search and navigate our website and device information, from which you access the web, such as IP address and associated location, device ID, its technical parameters, such as operating system, version, screen resolution, selected browser and version thereof, and data obtained from cookies and similar technologies to identify devices;
  6. information about your behaviour in connection with reading the messages we send you, especially the time required to open the message and information about the devices from which you access the Internet, such as IP address and associated location, device ID, its technical parameters, such as operating system, version, screen resolution, selected browser, and version thereof;
  7. derived data, including personal data obtained from your settings, data on items you buy from us, data on your online habits and behaviour in connection with reading the messages we send you; these are mainly data on gender, age, financial situation, consumer habits and attitudes towards various items and services;

 

WHY DO WE PROCESS PERSONAL DATA AND WHY ARE WE ELIGIBLE?

We process your personal data in different situations for different purposes. If you visit the websites of our online store, where we also use cookies, we use your data primarily to determine the number of visitors and improve our services. If you make a purchase from us, we use your information to process your order, protect our legal claims and meet our legal obligations. With the help of your contact information and other information, we can display and send you our customized offers at the same time. With your consent, we provide information to third parties to display the offer on other websites as well as to allow you to access some additional services. We have the right to process your personal data on the basis of the preparation or implementation of a contract with you, compliance with legal obligations, our legal claims or your consent.

 

As part of our activity, we process personal data for different purposes and to different extents, namely:

  1. without your consent on the basis of the performance of the contract, our legitimate interest or for the purpose of fulfilling legal obligations, or
  2. based on your consent.

What kind of data processing we can perform without your consent depends on the purpose for which the relevant processing is related and the attitude towards us – whether you are just a visitor to our online store or what you buy. We may also process your data if you are the addressee of the goods or services ordered from us if you communicate with us or visit our collection point.

 

If you visit our online store

Use of cookies and other technologies, the transmission of data to advertising and companies network

If you visit our online store, we store and consequently read small files such as cookies from your device. A cookie is a small set of letters and digits that we store on your web browser or your computer’s hard drive. Some cookies allow us to interconnect your activities while browsing our pages from the moment you open a web browser window until the moment you close it. The moment you close the web browser window, the corresponding cookies are deleted. However, some cookies remain on the device for a set time and are activated each time you visit the websites that created the corresponding cookies. We also use web signals (also known as “web beacons”). These are small images that have a similar function to cookies. Compared to cookies stored on your computer’s hard drive, web beacons are an integral part of websites. For the sake of simplification, we will talk about all such technologies in the following document only as cookies. We also store cookies on your device, and we also read those that our websites have stored on your device. For the sake of simplification, we will only talk about storage in the rest of this document.

 

Some cookies are stored directly on your device by our websites. Such cookies help us:

  • with your identification when switching between individual websites of our domain and when revisiting. This way, your shopping cart is not deleted and we can remember your login via a specific device and do not require you to re-enter your email address and password. At the same time, we can store information about which version of our websites to display if multiple versions are available at a given time;
  • to determine if you have given us consent in accordance with this document, or if you are e.g. decided to participate in concrete research;
  • in ensuring safety, e.g. that we can verify that your link to our web domain has not been misused and that someone is not doing business on your behalf;
  • in identifying, studying and eliminating errors and shortcomings of our websites.

 

These types of cookies and other files are essential for the operation of our online store. If you disable cookies on your browser, our websites may not work properly, which means that we will not be able to offer you items from our offer and services.

 

We also store:

  •  cookies from our websites, which allow us to:
  • track the number of visits to our websites or individual content, generate statistics and reviews, and measure the effectiveness of advertisements;
  • display different variants of our websites if we test new functionalities;
  • adapt the content of our website to your needs, e.g. give priority to showing the items you have already searched for and display other offers according to your wishes on our websites;
  • we enable the storage of cookies by third parties who may use them:
  • to collect information about your behaviour on our or other websites;
  • to display customized offers and customized ads within the advertising and social networks on other websites outside our domain;
  • to connect to social networks such as Facebook, including automatic sign-in, providing features such as “Like”, displaying customized offers and customized ads on social networks and other websites outside our web.

 

For the purpose of displaying customized offers and customized ads within the advertising and social networks on other websites outside our domain, we also provide information about your online behaviour to advertising and social networks. However, we do not provide your partners with your identification information. The list of social and advertising networks we use is given in the section Who processes your personal data and with whom we share it ?.

 

If you do not disable the use of third-party cookies and the transmission of your data to advertising and social networks and, after our warning, click on any link on our websites (outside the warning box), you are deemed to agree to the use of such cookies and transmission of your data to advertising and social networks. You can withdraw your consent at any time by prohibiting this feature.

 

Use of personal data of website visitors

If you visit the Solspel online store, we process information about your online behaviour on the basis of our legitimate interest (ie without your consent) for the purposes of:

  • obtaining data on the basis of which we will be able to improve the online store for you in the future in order to create better conditions for shopping; our legitimate interest, in this case, is to improve our services for you;
  • creating statistics and reviews, especially tracking the number of visits to our websites or. individual content and performance measurement
  • and advertisements; our legitimate interest in this regard is to measure the effectiveness of our websites and the cost of advertising; for this purpose, we may obtain and use other derived data online through your conduct; or we can pass on the derived data to our partners for the calculation of commission, as described in the chapter “Who handles your personal data and to whom we provide it”.
  • testing new features and applications before introduction so that we can avoid problems with the operation of these innovations during actual operation, which could worsen your shopping experience with us; our legitimate interest, in this case, is the smooth operation of our services for you;
  • measures against attacks on our websites and threats to their operation, and to ensure the security of your data; our legitimate interest, in this case, is the smooth operation of our services for you and the security of your data.

 

We do not only obtain information about your behaviour on websites through cookies. We also supplement them with the following information:

  • The IP address of your device (the address of your device through which you communicate with other devices on the Internet);
  • your device’s operating system, version, and language settings;
  • the browser you are using on your device, its version and language settings;
  • the web address (URL) of the page from which you access our website.

For this purpose, personal data is used for a maximum of 38 months, data is stored only in pseudonymized form.

 

We also process information about your behaviour on the websites on the basis of our legitimate interest (ie without your consent), for the purpose of preparing customized offers and customized advertisements, which we display online. In this case, our legitimate interest is as tailored as possible and as efficient an offer as possible for you. For this purpose, the named data are also disseminated with the help of analysis and derived data are obtained from them. According to this information, we can classify our users into different groups, with each group receiving its own customized offers. If you then buy something else from us, we will additionally use the information about your orders for this purpose.

 

We use personal data for 1 month for this purpose. You can turn this feature off at any time.

 

If you make a purchase with us

In order to make a purchase from us, you must visit our online store, so the treatments described under the If you visit our website tab apply to you. If you make a purchase from us, the data processing is extended as follows:

 

Processing based on contract implementation

If you make a purchase with us as a natural person, we process your personal data for the purpose of processing your order. These are identification and contact information and information about your orders. If you have a user account with us, we may also use your settings for this purpose.

 

If you make a purchase from us as a representative of a legal entity, we process the same data for the same purpose based on our legitimate interest, which is based on the conclusion and implementation of a contract with the person you represent.

 

The use of data for the purpose of processing your order means that we use the data specifically for:

  • the possibility of completing the order online, ie. e.g. they do not delete the items you have added to the shopping cart or the data from the order in preparation;
  • the ability to communicate with you, e.g. sending orders for orders or warning about the shipment of items;
  • payment needs for goods,
  • needs for delivery of goods; in this regard, we may also pass on your data to our transport partners, exclusively for the purpose of delivery of these goods, as described in the section Who processes your personal data and with whom do we share it ?;
  • in connection with a complaint about the ordered goods or services; in this regard, we may also pass on your data to the supplier of the goods or service centre, as described in the section Who processes your personal data and with whom do we share it ?;
  • in relation to your other requests that you address to us e.g. via a call as described in If you communicate with us through different channels.

 

For this purpose, we use personal data during the time that is absolutely necessary for the processing of your order or. resolution of contractual obligations such as complaints.

 

Processing on the basis of a legitimate interest

If you make a purchase with us, we store your identification and contact information and information about your orders based on our legitimate interest (without your consent) for the purposes of protecting legal claims and our internal records and controls. Our legitimate interest, in this case, is the protection of legal claims and the control over the regular provision of our services.

 

Furthermore, based on our legitimate interest (ie without your consent), we process your identification and contact information, your settings and information about your orders (if you make a purchase with us later) for the purposes of:

  • obtaining information on the basis of which we will be able to improve our services for you in the future in order to create better conditions for shopping, especially from findings of your satisfaction with our services; our legitimate interest, in this case, is to improve our services for you and
  • adapting the functions of our web domain to your needs so that we can offer you e.g. the nearest collection points, all on the basis of our legitimate interest based on the improvement and adaptation of our services; for this purpose, we also process your IP address and the location derived from it,
  • transmission of custom offers and customized advertisements, which can be sent to you via e-mail and social networks, or communicated by telephone or other electronic devices, or sent by ordinary mail; our legitimate interest, in this case, is the effective promotion of our products and services. In order to be able to prepare a custom offer for you, we analyze all the above data (ie your identification and contact data and data on your orders) and obtain from them other derived data that we use for this purpose. According to this data, we can break down our users into different groups, with each group receiving its own customized offers. If you are not registered with us, we do not use information about your behaviour on the website to prepare the offers we send you.

 

We also use your order information for the purpose of creating custom offers and customized ads that we display on web pages, as described in the section If you visit our web pages.

 

To protect legal claims and maintain our internal records and controls, we process data for a period of 3 years and another 1 year thereafter in relation to receivables that are enforced until the end of the statute of limitations. In the case of legal, administrative or other proceedings, we process your personal data for the period necessary for the duration of such proceedings and for the remainder of the limitation period after its completion.

 

In order to protect legal claims and our internal records and control, we process data during the limitation period, which is 5 years, if necessary, one year after its expiration in the case of a claim at the end of the limitation period. When initiating judicial, administrative or other proceedings, we process your personal data during the time strictly necessary for the implementation of such proceedings, and until the expiry of the remaining part of the limitation period after its completion.

For the other stated purposes, we use personal data for a maximum of 6 months,

You may object to such processing being carried out on the basis of our legitimate interest.

 

B.3.3. Processing based on compliance with legal obligations

We, too, must meet certain obligations prescribed by law. If we process your personal data, for this reason, we do not need your consent for this type of data processing. On this legal basis, we process your identification and contact data, order data, in order to comply with the applicable laws, which at the time of drafting the memorandum, in particular, are as follows:

  • Code of Obligations (OZ),
  • Consumer Protection Act (ZVPot),
  • Value Added Tax Act (ZDDV-1),
  • Tax Certification of Invoices Act (ZDavPR),
  • Law on Accounting (ZR),
  • Electronic Communications Act (ZEKom),
  • Law on the Prevention of Money Laundering and Terrorist Financing (ZPPDFT-1).

For this purpose, we use personal data for a maximum of 10 years (plus the current year) after the last issued document regarding your order.

 

If you are the addressee of goods or services that have been ordered from us

If you are the addressee of goods or services ordered from us, we process your identification and contact information:

  • based on our legitimate interest for the purpose of preparing, concluding and implementing a contract with our client. The implementation of this contract is also in our legitimate interest;
  • on the basis of our legitimate interest in obtaining information on the basis of which we may improve our services for you in the future, or on the basis of data for the production of our internal statistics and reviews; our legitimate interest, in this case, is to improve our services to our customers;
  • for the purpose of enforcing genuine obligations, in particular on the basis of the applicable laws listed in point B.3.3. the memorandum in question;
  • for the purpose of protecting legal claims and our internal records and controls; our legitimate interest, in this case, is to protect legal claims and control the regular performance of our services.

 

To prepare, conclude and execute a contract with our client, we use personal data at the time strictly necessary for the processing of the order. After this period, we continue to keep the data on the basis of our legitimate interest for the purpose of protecting legal claims and our internal records and supervision, during the limitation period of 5 years and, if necessary, one year after its expiration in case of claim at the end of the limitation period. When initiating judicial, administrative or other proceedings, we process your personal data in the time strictly necessary for the implementation of such proceedings, and until the expiration of

the remaining part of the limitation period after its completion. Our legitimate interest, in this case, is to protect legal claims and control the regular performance of our services. For the purpose of fulfilling legal obligations, we use personal data for a maximum of 10 years for an individual order.

 

If you communicate with us through various channels:

If you communicate with us through various channels, notably through call centres, e-mail, chat rooms and social networks, we process your identification and contact information and records of mutual communication, including recordings of speeches, on the basis of our legitimate interest (ie without your consent). :

  • processing your requests; if you have made a purchase with us and your request relates to the order, we may carry out the processing on the basis of the implementation of the contract with you;
  • records of your requirements so that we can verify their regular and timely compliance;
  • Proving that we have received and processed your request, e.g. if you order goods from us in this way or make a complaint;
  • analysis of requirements to improve the quality of our services.
  • For these purposes, we store personal data for a period of 3 months. If you place an order through one of our channels, we may store the data to protect legal claims for a limited period of 5 years and for a further year after the expiry of claims relating to claims at the end of the limitation period. In the event of legal, administrative or other proceedings, we process your personal data to the extent necessary for the duration of such proceedings and the remainder of the limitation period after its termination.

 

WHO PROCESSES YOUR PERSONAL DATA AND WITH WHOM DO WE SHARE IT?

In most cases, we process your data for our own purposes as their controller. In such a case, we provide your information to our partners to ensure payment, transportation and other matters related to your order. We also provide the data to our processors, who process it in accordance with our instructions. With your consent, we may also provide information to advertising and social networks for the display of custom ads on other websites.

 

All described personal data is processed by us as a controller. This means that we determine the purposes defined above, for which we collect your personal data and the methods of processing, and we are responsible for its proper implementation.

 

We may also pass on your personal data to other entities that also have the function of the controller, namely:

  • regarding the processing of your order to our partners involved in the processing of the order, as stated in the section If you make a purchase with us, specifically on the transport partner
  • on a partner who manages payment systems for providing payments and managing accounts
  • with your consent to advertising and social networks, as described in the section Use of cookies and other technologies, the transmission of data to advertising and social networks, namely by name:
  • Google Ireland Limited (registration number: 368047), established at Gordon House, Barrow Street, Dublin 4, Ireland; The company’s privacy policy is available here: https://policies.google.com/technologies/ads
  • Facebook Ireland Limited, headquartered in 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, D02 X525, Ireland; The company’s privacy policy is available here: https://cs-cz.facebook.com/about/privacy

 

We do not use the services of other processors to process personal data.

 

FROM WHICH SOURCES DO WE OBTAIN PERSONAL DATA?

We mostly obtain personal information directly from you through our online store or by communicating with you. We can also get some other information from our partners, e.g. banks or transport companies.

We mostly process personal data that you provide to us directly when ordering items and services or when communicating with us, for example by calling. We also obtain personal information directly from you by monitoring your online habits while browsing our online store or reading our messages.

If you make a purchase with us, we may receive additional information about your orders from banks, our partners who manage payment systems, and transport partners in connection with the execution of the concluded sales contract, e.g. information on your account number, successful payments or delivery and receipt of goods.

 

WHAT ARE YOUR RIGHTS RELATED TO THE PROCESSING OF PERSONAL DATA?

You have a number of rights in connection with your personal information. These include the right of access, review, deletion and restrictions on processing, transfer, objection and appeal.

Just as we have our rights and obligations regarding the processing of your personal data, you also have certain rights in connection with the processing of your personal data. These rights include:

 

Right of acquaintance

Simply put, you have the right to know what information we collect about you,

for what purposes and for how long, from where we obtain your personal data, to whom we pass it, who processes it in addition to us and what are your other rights in connection with the processing of your personal data. You can read it all on this page. However, if you are still not entirely sure what personal information we collect about you, you may ask us to confirm whether or not we collect personal information about you, and if so, you have the right to know this information. In accordance with the right of acquaintance, you can request a copy of the processed data from us, and we will provide you with the first copy free of charge, and each subsequent one against payment.

 

Right to repair

It is human to be wrong. If you notice that the personal information we hold about you is incorrect or incomplete, you have the right to request that we correct or supplement it as soon as possible.

 

Right of deletion

In some cases, you have the right to have your personal information deleted. We will delete your personal information as soon as possible if any of the following reasons are met:

  • we no longer need your personal data for the purposes for which we processed them;
  • you have withdrawn your consent to the processing of personal data, which is data for the processing of which your consent is necessary, and at the same time we have no other reason to further process this data;
  • you have exercised your right to object to the processing of data (see section Right to object to the processing of data below) for personal data that we process on the basis of our legitimate interest, and we recognize that legitimate interests that would justify further processing of this data we no longer have or
  • you assume that the processing of personal data that we carry out is no longer in accordance with generally binding legal regulations.

However, please be aware that even if any of the reasons described are met, this does not mean that all your personal data will be deleted immediately. However, this right cannot be exercised if the processing of your personal data continues to be necessary to meet our legal obligations or to determine, enforce or defend our legal claims (see Why do we process personal data and why are we entitled to do so?).

 

The right to restrict data processing

In some cases, in addition to the right to erasure, you may also exercise the right to restrict the processing of personal data. This right allows you, in certain cases, to request that your personal data be specifically marked and excluded from any processing operations – in which case the effect is limited in time (and not permanent as in the case of the right of erasure). We must limit the processing of personal data:

  • if you challenge the accuracy of personal data until we agree on which data is correct;
  • if we process your personal data without a proper legal basis (eg above the intended scope), and you will only prefer to limit such data instead of deleting such data (eg if you anticipate that you will provide us with this data in the future);
  • if we no longer need your personal information for the purposes described above and you need it to determine, enforce or defend your legal claims, or
  • if you object to the processing of data. The right to object is described in more detail below under the heading “Right to object to data processing”). We must limit the processing of your personal data during the processing of your objection.

 

The right to data portability

You have the right to obtain from us all your personal data that you have provided to us and that we process on the basis of your consent (see the section If you give us your consent) and on the basis of the implementation of the contract. We provide you with your personal data in a structured, standard and machine-readable form. Easy data transfer is only possible for data that we process automatically in our electronic databases.

 

Right to object to data processing

On grounds relating to your specific situation, you have the right to object to the processing of personal data based on point (e) or (f) of Article 6 (1) of Regulation (EU) 2016/679 and to object to the processing of data for the purposes of direct marketing (see Why do we process personal data and why are we entitled to it?). We will immediately stop processing your data for marketing activities; in other cases, we will do the same if we do not have legitimate reasons for processing that outweigh your rights or to enforce legal claims.

 

Right to appeal

The exercise of the above rights in no way affects your right to lodge a complaint with the competent authority. You can exercise this right in particular if you suspect that we are processing your personal data unjustifiably or in contravention of generally binding legal regulations.

 

HOW CAN YOU EXERCISE CERTAIN RIGHTS?

Simply send us an e-mail to info@solspel.com.

We will fulfil your request as soon as possible, and in any case within one month. In exceptional cf.

especially when it comes to more complex claims, we have the right to extend this period by two additional months. In the event that such an extension is necessary, and of course the reasons for it, we will of course inform you.