Wire-wrapped Jewerly Solspel “IDEAPRO” Špela Koželj s.p., registration no .: 8333726000 (hereinafter only as “we”) pays great attention to the protection of personal data. This document provides information about what personal data we process, in particular about our customers and users of our online store, whether we process this data on the basis of consent or other legal bases, for what specific purposes we use it, to whom we can pass it and what your rights are in relation to the processing of your personal data.
If you use our services, we collect various types of your information, such as your contact information. We follow what items you view in our online store, through which device and which of our offers sent via e-mail, you were interested. Based on this, we create additional information so that we can provide you with offers of your choice and so that we can further improve our online store and services in the future. If you make a purchase from us, we also process your name and surname and your orders.
We process your personal data in different situations for different purposes. If you visit the websites of our online store, where we also use cookies, we use your data primarily to determine the number of visitors and improve our services. If you make a purchase from us, we use your information to process your order, protect our legal claims and meet our legal obligations. With the help of your contact information and other information, we can display and send you our customized offers at the same time. With your consent, we provide information to third parties to display the offer on other websites as well as to allow you to access some additional services. We have the right to process your personal data on the basis of the preparation or implementation of a contract with you, compliance with legal obligations, our legal claims or your consent.
As part of our activity, we process personal data for different purposes and to different extents, namely:
What kind of data processing we can perform without your consent depends on the purpose for which the relevant processing is related and the attitude towards us – whether you are just a visitor to our online store or what you buy. We may also process your data if you are the addressee of the goods or services ordered from us if you communicate with us or visit our collection point.
If you visit our online store, we store and consequently read small files such as cookies from your device. A cookie is a small set of letters and digits that we store on your web browser or your computer’s hard drive. Some cookies allow us to interconnect your activities while browsing our pages from the moment you open a web browser window until the moment you close it. The moment you close the web browser window, the corresponding cookies are deleted. However, some cookies remain on the device for a set time and are activated each time you visit the websites that created the corresponding cookies. We also use web signals (also known as “web beacons”). These are small images that have a similar function to cookies. Compared to cookies stored on your computer’s hard drive, web beacons are an integral part of websites. For the sake of simplification, we will talk about all such technologies in the following document only as cookies. We also store cookies on your device, and we also read those that our websites have stored on your device. For the sake of simplification, we will only talk about storage in the rest of this document.
Some cookies are stored directly on your device by our websites. Such cookies help us:
These types of cookies and other files are essential for the operation of our online store. If you disable cookies on your browser, our websites may not work properly, which means that we will not be able to offer you items from our offer and services.
We also store:
For the purpose of displaying customized offers and customized ads within the advertising and social networks on other websites outside our domain, we also provide information about your online behaviour to advertising and social networks. However, we do not provide your partners with your identification information. The list of social and advertising networks we use is given in the section Who processes your personal data and with whom we share it ?.
If you do not disable the use of third-party cookies and the transmission of your data to advertising and social networks and, after our warning, click on any link on our websites (outside the warning box), you are deemed to agree to the use of such cookies and transmission of your data to advertising and social networks. You can withdraw your consent at any time by prohibiting this feature.
If you visit the Solspel online store, we process information about your online behaviour on the basis of our legitimate interest (ie without your consent) for the purposes of:
We do not only obtain information about your behaviour on websites through cookies. We also supplement them with the following information:
For this purpose, personal data is used for a maximum of 38 months, data is stored only in pseudonymized form.
We also process information about your behaviour on the websites on the basis of our legitimate interest (ie without your consent), for the purpose of preparing customized offers and customized advertisements, which we display online. In this case, our legitimate interest is as tailored as possible and as efficient an offer as possible for you. For this purpose, the named data are also disseminated with the help of analysis and derived data are obtained from them. According to this information, we can classify our users into different groups, with each group receiving its own customized offers. If you then buy something else from us, we will additionally use the information about your orders for this purpose.
We use personal data for 1 month for this purpose. You can turn this feature off at any time.
In order to make a purchase from us, you must visit our online store, so the treatments described under the If you visit our website tab apply to you. If you make a purchase from us, the data processing is extended as follows:
Processing based on contract implementation
If you make a purchase with us as a natural person, we process your personal data for the purpose of processing your order. These are identification and contact information and information about your orders. If you have a user account with us, we may also use your settings for this purpose.
If you make a purchase from us as a representative of a legal entity, we process the same data for the same purpose based on our legitimate interest, which is based on the conclusion and implementation of a contract with the person you represent.
The use of data for the purpose of processing your order means that we use the data specifically for:
For this purpose, we use personal data during the time that is absolutely necessary for the processing of your order or. resolution of contractual obligations such as complaints.
Processing on the basis of a legitimate interest
If you make a purchase with us, we store your identification and contact information and information about your orders based on our legitimate interest (without your consent) for the purposes of protecting legal claims and our internal records and controls. Our legitimate interest, in this case, is the protection of legal claims and the control over the regular provision of our services.
Furthermore, based on our legitimate interest (ie without your consent), we process your identification and contact information, your settings and information about your orders (if you make a purchase with us later) for the purposes of:
We also use your order information for the purpose of creating custom offers and customized ads that we display on web pages, as described in the section If you visit our web pages.
To protect legal claims and maintain our internal records and controls, we process data for a period of 3 years and another 1 year thereafter in relation to receivables that are enforced until the end of the statute of limitations. In the case of legal, administrative or other proceedings, we process your personal data for the period necessary for the duration of such proceedings and for the remainder of the limitation period after its completion.
In order to protect legal claims and our internal records and control, we process data during the limitation period, which is 5 years, if necessary, one year after its expiration in the case of a claim at the end of the limitation period. When initiating judicial, administrative or other proceedings, we process your personal data during the time strictly necessary for the implementation of such proceedings, and until the expiry of the remaining part of the limitation period after its completion.
For the other stated purposes, we use personal data for a maximum of 6 months,
You may object to such processing being carried out on the basis of our legitimate interest.
B.3.3. Processing based on compliance with legal obligations
We, too, must meet certain obligations prescribed by law. If we process your personal data, for this reason, we do not need your consent for this type of data processing. On this legal basis, we process your identification and contact data, order data, in order to comply with the applicable laws, which at the time of drafting the memorandum, in particular, are as follows:
For this purpose, we use personal data for a maximum of 10 years (plus the current year) after the last issued document regarding your order.
If you are the addressee of goods or services that have been ordered from us
If you are the addressee of goods or services ordered from us, we process your identification and contact information:
To prepare, conclude and execute a contract with our client, we use personal data at the time strictly necessary for the processing of the order. After this period, we continue to keep the data on the basis of our legitimate interest for the purpose of protecting legal claims and our internal records and supervision, during the limitation period of 5 years and, if necessary, one year after its expiration in case of claim at the end of the limitation period. When initiating judicial, administrative or other proceedings, we process your personal data in the time strictly necessary for the implementation of such proceedings, and until the expiration of
the remaining part of the limitation period after its completion. Our legitimate interest, in this case, is to protect legal claims and control the regular performance of our services. For the purpose of fulfilling legal obligations, we use personal data for a maximum of 10 years for an individual order.
If you communicate with us through various channels, notably through call centres, e-mail, chat rooms and social networks, we process your identification and contact information and records of mutual communication, including recordings of speeches, on the basis of our legitimate interest (ie without your consent). :
In most cases, we process your data for our own purposes as their controller. In such a case, we provide your information to our partners to ensure payment, transportation and other matters related to your order. We also provide the data to our processors, who process it in accordance with our instructions. With your consent, we may also provide information to advertising and social networks for the display of custom ads on other websites.
All described personal data is processed by us as a controller. This means that we determine the purposes defined above, for which we collect your personal data and the methods of processing, and we are responsible for its proper implementation.
We may also pass on your personal data to other entities that also have the function of the controller, namely:
We do not use the services of other processors to process personal data.
We mostly obtain personal information directly from you through our online store or by communicating with you. We can also get some other information from our partners, e.g. banks or transport companies.
We mostly process personal data that you provide to us directly when ordering items and services or when communicating with us, for example by calling. We also obtain personal information directly from you by monitoring your online habits while browsing our online store or reading our messages.
If you make a purchase with us, we may receive additional information about your orders from banks, our partners who manage payment systems, and transport partners in connection with the execution of the concluded sales contract, e.g. information on your account number, successful payments or delivery and receipt of goods.
You have a number of rights in connection with your personal information. These include the right of access, review, deletion and restrictions on processing, transfer, objection and appeal.
Just as we have our rights and obligations regarding the processing of your personal data, you also have certain rights in connection with the processing of your personal data. These rights include:
Simply put, you have the right to know what information we collect about you,
for what purposes and for how long, from where we obtain your personal data, to whom we pass it, who processes it in addition to us and what are your other rights in connection with the processing of your personal data. You can read it all on this page. However, if you are still not entirely sure what personal information we collect about you, you may ask us to confirm whether or not we collect personal information about you, and if so, you have the right to know this information. In accordance with the right of acquaintance, you can request a copy of the processed data from us, and we will provide you with the first copy free of charge, and each subsequent one against payment.
It is human to be wrong. If you notice that the personal information we hold about you is incorrect or incomplete, you have the right to request that we correct or supplement it as soon as possible.
In some cases, you have the right to have your personal information deleted. We will delete your personal information as soon as possible if any of the following reasons are met:
However, please be aware that even if any of the reasons described are met, this does not mean that all your personal data will be deleted immediately. However, this right cannot be exercised if the processing of your personal data continues to be necessary to meet our legal obligations or to determine, enforce or defend our legal claims (see Why do we process personal data and why are we entitled to do so?).
In some cases, in addition to the right to erasure, you may also exercise the right to restrict the processing of personal data. This right allows you, in certain cases, to request that your personal data be specifically marked and excluded from any processing operations – in which case the effect is limited in time (and not permanent as in the case of the right of erasure). We must limit the processing of personal data:
You have the right to obtain from us all your personal data that you have provided to us and that we process on the basis of your consent (see the section If you give us your consent) and on the basis of the implementation of the contract. We provide you with your personal data in a structured, standard and machine-readable form. Easy data transfer is only possible for data that we process automatically in our electronic databases.
On grounds relating to your specific situation, you have the right to object to the processing of personal data based on point (e) or (f) of Article 6 (1) of Regulation (EU) 2016/679 and to object to the processing of data for the purposes of direct marketing (see Why do we process personal data and why are we entitled to it?). We will immediately stop processing your data for marketing activities; in other cases, we will do the same if we do not have legitimate reasons for processing that outweigh your rights or to enforce legal claims.
The exercise of the above rights in no way affects your right to lodge a complaint with the competent authority. You can exercise this right in particular if you suspect that we are processing your personal data unjustifiably or in contravention of generally binding legal regulations.
Simply send us an e-mail to info@solspel.com.
We will fulfil your request as soon as possible, and in any case within one month. In exceptional cf.
especially when it comes to more complex claims, we have the right to extend this period by two additional months. In the event that such an extension is necessary, and of course the reasons for it, we will of course inform you.