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Terms and Conditions

General Terms and Conditions

The general terms and conditions of Solspel online shop are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The Solspel online shop (hereinafter also “shop”) is operated by the company IDEAPRO Špela Koželj s.p., Chengdujska cesta 20, 1000 Ljubljana, Slovenija, tax number: 64904270, company registration number: 8333726000, which is also the provider e-commerce services (hereinafter also the seller or Solspel).

The General Terms and Conditions determine the operation of Solspel online shop, the rights to obligations of users in the shop and the regulation of business relations between Solspel and the customer.

The buyer is bound by the general conditions that apply at the time of purchase (place an online order). When placing an order, the user was reminded of the general terms and conditions of business and by placing an order, the required list of them with them.

The entire content of the web pages, regardless of format (text, images, movies, sounds, etc.), is protected by copyright. The content of the websites may not be used for other intends for personal viewing, unless the provider has previously written and explicitly allowed otherwise. In case of abuse, the user is criminally and materially liable.

With the user’s website www.Solspel.com, the user accepts and agrees with all the provisions of the general conditions. In this case, if the general terms and conditions do not agree, we urge you to immediately withdraw from access to the website.

Select the general terms and conditions in our Privacy Policy that apply to your privacy in your personal information.

 

Availability of information

Solspel undertakes to provide the buyer with the following information before committing the contract or offer:

  1. data on the company Solspel (name and registered office of the company, registration number),
  2. contact details that enable users to communicate quickly and efficiently (e-mail, telephone),
  3. the essential characteristics of the items (including after-sales services and warranties),
  4. availability of items (each item offered on the website should be available within a reasonable time),
  5. conditions of delivery of items (and method, place and deadline of delivery),
  6. prices, which must be clearly and unambiguously set; it must be indicated whether they already include taxes and transport costs and other charges,
  7. the method of payment and delivery or fulfillment, within the period of validity of this information,
  8. the deadline within which it is possible to terminate the contract and the conditions for suspension (description of the rights to withdraw in accordance with Article 43.č ZVPot; in cases where the consumer is informed in accordance with Article 43.č),
  9. an explanation of the complaint procedure, including all contact details

Online shop

  • The user can buy via the website and is accessible via the link: www.Solspel.com
  • Written general conditions are an integral part of the contractual relationship between the bidder and the buyer – the purchase contract.
  • The user does not need to register to purchase in the online shop.
  • The information you find in the online shop (product descriptions, photos) is approximate. We reserve the right to make minor changes to the product description, without the obligation to inform the user.
  • Offer on the site both quantitatively and time-limited. Quantities are posted on the site are only informative and can change without notice.

 

Intellectual property rights

  • The provider possesses all the necessary rights for the brands of other products located on the website. Trademarks appearing on websites are therefore protected in accordance with national and international law. By publishing trademarks and enabling the use of websites, the provider does not waive the rights deriving from the trademark. In case of misuse of trademarks, the user is criminally and materially liable.
  • The entire content of the web pages, regardless of the format, is protected by copyright. The holder of all copyrights is the provider of online shops.

 

Labels of articles

 

  • An item marked “New” is a newly added item to the Solspel offer.
  • An item marked “Sale” has an additional reduced price compared to the online price valid until the sale of stock of this item. The percentage of reduction is stated next to the item.
  • Item marked “Currently out of stock” is not currently available. This means that it is not in stock in the central warehouse of Solspel Brand.
  • An item marked “Sold out” is no longer available. This means that the item will no longer be available.
  • An item marked “Discounted” allows you to collect items at special prices depending on the price.
  • An item marked “Last piece” is the last piece of this item in stock in the central warehouse.
  • Each customer must make the purchase decision himself and Solspel does not take any responsibility for it.

 

Order

 

The purchase contract between Solspel and the buyer Is concluded at the moment when Solspel sends the customer the first electronic message about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both Solspel and the buyer. The buyer is a person with the data as stated when placing the order. Subsequent changes to customer data are only possible by agreement.

The sales contract (i.e. the first electronic message about the status of the order) is kept in electronic form on the Solspel server

Methods of payment

Solspel enables the following payment methods:

  • By transfer to the account of IDEAPRO Špela Koželj s.p. by offer / proforma invoice **
  • By Paypal
  • By Credit Card through Stripe Application

* For individual orders, we reserve the right to request payment by bank transfer to the account of IDEAPRO Špela Koželj s.p. according to the offer / proforma invoice.

** After receiving the payment according to the offer / proforma invoice, the order goes on to the processing process.

 

Issuance of invoice

Upon delivery of the ordered items, Solspel also sends an invoice to the customer in an online format to the customer’s email address. The invoice breaks down the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data upon payment. Subsequent objections regarding the correctness of the issued invoices are not taken into account.

 

Prices and taxes

All prices are expressed in EUR (euros). Product prices do not include value-added tax (22% VAT). The prices of the items do not include delivery or postage costs.

The price of standard delivery is charged at the end of the purchase and amounts to different costs, depending on the buyer’s shipping address. Payment through our payment system is secure as it meets security standards. All products are original. Special offers are valid until the stock is sold out or until the offer is canceled. The seller reserves the right to change prices without prior notice.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, Solspel will allow the buyer to withdraw from the purchase.

Discounts, promotional codes, etc. are generally not added together. The discount for an individual item and the promotional code add up. Funds paid according to gift certificates, bonuses and proforma invoices are not remunerated. Gift certificates and discount bonus codes cannot be exchanged for cash.

Discount code

 

The discount code brings various benefits when purchasing through the Solspel online shop and is limited in time. You can find the active discount code on the title page of the advertising message, on the page of each department, in our e-newsletter or other media.

In the event that the customer uses the discount code, but later cancels the order with the used code of his own volition, he is no longer entitled to a new benefit from this code.

Use the discount code:

  • Select the items you want to buy and put them in the cart. The value of your order must be at least € 1 higher than the value of the discount code. When you have finished adding items to the cart, continue by clicking on the Checkout button. Select a delivery method, specify a delivery address, and select a payment method.
  • In the same step, enter the discount code in the discount code field and confirm the entry by clicking the Apply button. If you want to take advantage of several discount codes at the same time, enter them in the field at the same time and separate them with a comma or space. Then click the Apply button.
  • Only one discount code can be redeemed for the purchase of one item. The number of discount codes must not exceed the number of different items ordered (for example: when ordering 4 items, you can use a maximum of 4 different discount codes at the same time).
  • When you enter the discount codes, the value of the discount codes is automatically deducted from the price of your order in the last step – Order Summary. The amount that still needs to be paid remains.

Rules of prize games

Definitions

The organizer of the prize game is the seller IDEAPRO Špela Koželj s.p. The participant in the prize game is a natural person who participates in the announced prize campaigns.

The winners of the prizes are determined by the computer selection function at random or by the commission of the organizer.

The right to participate in the prize game (and other distribution of items or vouchers)

Participants in the prize game can be natural persons who are citizens of any country. Persons employed by the organizer of the prize game and their immediate family members, as well as persons employed by other legal entities related to the implementation of this prize game, may not participate in the prize game. Legal entities cannot participate in the prize draw. Persons who do not accept the rules of the prize game cannot participate in the prize game. It is considered that the participant has accepted the rules of the prize game by participating in the announced prize game.

Rules of participation in the prize game

You do not need to purchase the services or products of the prize draw organizer to participate in the prize draw.

Electronic prize draw

All participants in the prize draw can take part in the draw. One participant can participate in the prize draw only once. The result of the draw is final. No appeal is possible. The winner will be notified of the receipt and method of receiving the prize.

Obligations of the winner

It is not possible to exchange the prize for cash, nor can it be exchanged for another item.

The winner is obliged to provide the organizer of the prize game in writing (e-mail) with his personal data – name, surname, address, e-mail address and telephone and tax number, all no later than two days after receiving notification that he is the winner.

Payment of all taxes on prizes is the responsibility of the organizer. The organizer will send a certificate to the winners in accordance with the Personal Income Tax Act and the rules on the delivery of personal income tax assessment data. The winner is obliged to declare the value of the prize in the personal income tax return. Upon receiving the prize, the winner is obliged to fill in a statement on accepting the prize. The organizer is not responsible for taxes that may arise in connection with any other prizes. If the winner does not fulfil all obligations, it is considered that the winner does not want to accept the prize and thus the organizer in relation to the winner is free of all obligations after this prize game and acquires the right to dispose of the prize for any other purpose. Prizes are not transferable.

If the organizer of the prize draw within three (3) working days from the moment he notifies the winner that he has been drawn, for any reason (eg: the winner declares that he does not want to accept the prize, the address or e-mail address is incomplete or incorrect, etc.) does not receive all the necessary information and a statement that he wants to receive the prize, it is considered that the winner does not want to accept and thus the organizer in relation to the winner is free of all obligations after this prize game and acquires the right to dispose of the prize. any other purpose.

Protection of personal data

The organizer of the prize game protects all personal data obtained from the participants during the prize game in accordance with the regulations governing the protection of personal data. The organizer may use the personal data obtained from the participants exclusively for the purposes for which they were obtained. The participant of the prize game agrees that the organizer may send him notifications regarding the offer of the organizer. The participant or his guardian or legal representative may at any time revoke his consent to the use of personal data obtained in the prize draw for the purposes of direct marketing. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize draw, the participant allows his / her name and address to be used in the audio, photo and video material of the prize draw organizer. The winner allows the organizer of the prize game to publish his / her personal data in the media and on the World Wide Web for the purpose of informing about the results of the draw or receiving the prize.

Publication of the rules of the prize game

By submitting their data on this page, the participants of the prize game agree that they are familiar with the rules and undertake to act in accordance with the rules of the prize game. In the event of any dispute or ambiguity, these rules shall be considered primary in relation to any other publications, whether in printed, electronic or any other form.

 

Purchase notification procedure

1. Solspel order

After placing the order, the buyer receives a notification by e-mail that the order has been accepted. Solspel reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. Solspel may call the customer on his contact telephone number to verify the data or to ensure the accuracy of the delivery. Solspel informs the customer via e-mail about up-to-date information regarding the delivery of items. If the delivery period is very long and the buyer does not want to wait, the buyer can notify Solspel, which will remove the item from the order and return any funds already paid to the buyer, and other items from the order at the customer’s choice or delivered or cancel the entire order.

Solspel does not take any responsibility for damage that would occur due to longer delivery times or due to non-delivery of items that Solspel does not have in stock in its own warehouse.

2. The order is shipped

Solspel prepares and sends the item within the agreed deadline and notifies the customer by email. In the email, Solspel also informs the customer about the policy of withdrawal from the contract, where he can turn in case of delay in delivery and where he can turn in case of a complaint. In case of questions, customers can contact us via the listed contacts (e-mail).

In the event that the buyer decides to cancel the order in time, the seller must immediately notify the e-mail info@Solspel. The request for cancellation must contain the user’s name, address, order number and date of the order, in the case (e-mail), it must be written: CANCELLATION OF THE ORDER and ORDER NUMBER, which is written in the order confirmation header received by the customer web address immediately after order confirmation/submission. If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.

Withdrawal from the contract and return of products

Paragraph 6 of Article 43. d of the ZVPot stipulates that the consumer may, within 14 days of concluding the contract, inform the company that he is withdrawing from the contract, without having to state the reason for his decision. The deadline starts one day after the date of receipt of the items. He is charged only with the costs of direct return of goods (which are calculated according to the price list of the delivery service and depend on whether it is a shipment/package/cargo). The consumer must return the goods (hand them over to the company or a person authorized by the company to take over the goods) immediately or no later than 14 days after the notification of withdrawal from the contract.

In case of withdrawal from the contract, the consumer returns the received item or by mail to the address of the company’s warehouse: IDEAPRO Špela Koželj s.p., Chengdujska Cesta 20, 1000 Ljubljana.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods.

The consumer shall not be entitled to withdraw from the contract in the case of contracts the subject of which is an article that has been manufactured to the consumer’s exact instructions or which has been adapted to his personal needs.

Withdrawal from the contract is notified by the consumer to the seller’s e-mail address: info@solspel.com

The buyer can access the application for withdrawal from the contract HERE.

In case of withdrawal from the contract, the company must immediately or. no later than 14 days after the notification of withdrawal from the contract, return all payments received that were charged to the consumer at the time of concluding the contract (placing the order). The company returns the received payments to the consumer with the same means of payment as used by the consumer (usually by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not incur any costs.

The law further stipulates that the consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct that is not necessarily necessary to determine the nature, characteristics and functioning of the goods.

 

COMPANY RECOMMENDATION:

In order to avoid disagreements, it is best for the product that the customer intends to return that:

  • Unused, not worn, unwashed, clean and undamaged in original packaging.
  • Products sold in the original packaging must be returned in the original packaging with the original labels.
  • If the customer has already started using the product, it is no longer possible to withdraw from the contract and return the product.
  • We recommend that the customer carefully open the packaging and keep it intact, keeping the labels affixed to the product until he is sure that the product is suitable.
  • The costs of postage for the return or complaint of the product are covered by the customer!
  • Upon withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is returned to the user. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher, and the amount paid is returned to the user.
  • Regarding the request for additional information, we expect your message to the e-mail address: info@solspel.com
  • By ordering a shipment, the buyer agrees that in the event that he does not accept the shipment, he bears the cost of returning the goods.
  • For all relationships and for rights and obligations that are not regulated by these General Terms and Conditions, it is reasonable to use.
  • Apply the provisions of the Code of Obligations, the Electronic Commerce on the Market Act, the Personal Data Protection Act and the Consumer Protection Act.
  • The costs associated with the return of goods are borne by the user!
  • The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text). http://www.zps.si/images/stories/zakoni/zvpot_enpb_dec11.pdf

Company liability for factual errors

The provider sells products of proven quality. The supplier of all brands is the Slovenian company IDEAPRO Špela Koželj s.p. All products are original.

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within one month of the day on which the defect was discovered. The consumer must describe the defect in detail in the defect notice and allow the seller to inspect the thing.

The seller is not liable for material defects in the goods that appear after one month has elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.

A consumer who has duly notified the seller of a defect has the right to require the seller to:

  • rectify the defect in the goods or refund part of the amount paid in proportion to the defect, or
  • replaces defective goods with a new faultless product, or
  • returns the amount paid.

 

Actual error

When is the error real?

  • the article does not have the characteristics necessary for its normal use
  • the item does not have the properties necessary for the specific use for which the buyer is buying it, but which was known to the seller or should have been known to him
  • the item does not have the characteristics and features that were explicitly or tacitly agreed or prescribed
  • the seller has handed over an item which does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.

How is the suitability of an item checked?

It is checked with another, faultless item of the same type, as well as with the manufacturer’s statements or statements on the item itself.

The right to assert material errors is regulated in more detail by the provisions of the Consumer Protection Act.

The form for the return of an item for claiming a material defect to the customer upon reported interest in it (via e-mail to info@Solspel.com) is sent by the company to the customer’s e-mail address.

Acceptance of items returned from the handling of a material error

The buyer is obliged to take over the item that he handed over to the seller for consideration after the end of the examination. The buyer picks up the item at the pick-up point, where he personally handed it over to the seller, and in case he sent it by post, it will be returned to the delivery address.

The seller sends the buyer notice of the return of the item from consideration and invites him to take over the item. The buyer is obliged to accept the item within 14 days from the date of notification.

If the buyer does not take over the item within the specified period, the item is handed over for storage to the seller at the address of his warehouse. The seller keeps the item in its own warehouse until 6 months from the date of notification. For this period, the seller has the right to reimbursement of all storage costs (1 € / day) and the right to reimbursement of all costs necessary to maintain the item.

After 6 months from the day of notification, the seller can sell the item through the online shop Solspel and transfer the amount of the purchase price, after deducting sales and other costs of the seller, to the buyer. In the event that the value of the item is insignificant, the seller may donate it to charity and in this case, the buyer is not obliged to return any. 15 days before the expiry of the 6-month retention period, the seller informs the buyer of the intended sale or gift of the item, and after the sale also of the achieved price and amount of costs and the transfer of the remaining purchase price to the buyer’s transaction account.

Exclusion of liability

The provider does not guarantee the accuracy, correctness of the content published on the website, nor does it assume responsibility for any damage that the user may suffer due to reliance on the published content.

The company is responsible for the entire content of the texts and photos published on our website.

The user must ensure adequate protection of the equipment before entering the online shop.

The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online shop. The provider is not responsible for compensation for any loss, damage or costs (damage) incurred by the user due to the termination of the online shop.

Assessments, opinions and recommendations

Opinions, ratings and recommendations written by customers are part of the functionality of the web

apply the provisions of the Code of Obligations, the Electronic Commerce on the Market Act, the Personal Data Protection Act and the Consumer Protection Act.

The costs associated with the return of goods are borne by the user!

The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text). http://www.zps.si/images/stories/zakoni/zvpot_enpb_dec11.pdf

Company liability for factual errors

6-month retention period, the seller informs the buyer of the intended sale or gift of the item, and after the sale also of the achieved price and amount of costs and the transfer of the remaining purchase price to the buyer’s transaction account.

 

 The right to information and to deal with complaints

Solspel respects the applicable legislation on consumer protection. Solspel makes every effort to fulfil its duty to ensure an effective complaint handling system.

The provider undertakes to protect your privacy. All personal data of the user of the online shop are confidential and will in no case be disclosed to unauthorized persons.

You can visit most pages in our online shop without having to disclose your personal information, such as your name, address and email address. Nevertheless, some information is obtained automatically by using cookies and web signals (“pixel tags”), standard tools in the web industry. The use of cookies and web beacons allows us to identify your IP address, the type of browser you are using, and your overall online activity.

If you turn off cookies on your computer, you will not be able to make a purchase in the online shop.

We need your personal information to purchase in our online shop. We do not disclose the information you provide to us to third parties, except for the purpose of confirming the validity of a payment card purchase, product delivery, marketing and promotion. The provider takes all necessary measures to protect the confidentiality of personal data.

You can view, change or delete your personal data, and you can also unsubscribe from receiving the news. Send an e-mail that you do not want to receive news to info@Solspel.com

The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.

If you have any questions regarding our privacy policy or how your personal information is handled, you can contact our privacy representatives without hesitation.

 

TREATMENT OF COMPLAINTS

In case of problems, the customer can contact the e-mail address info@Solspel.com The appeal procedure is confidential.

The bidder will acknowledge receipt of the complaint within five working days and notify the buyer of the progress of the procedure within a further eight days. The bidder will do its best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the court in Ljubljana has exclusive jurisdiction to resolve all disputes between the bidder and the buyer.

Title:

IDEAPRO, Špela Koželj s.p.

Chengdujska cesta 20

1000 Ljubljana

Slovenia

email: info@solspel.com

 

The General Terms and Conditions shall enter into force on: April 8th 2021